Copyright 2022 Teong Moh Trading Sdn Bhd
 
 
 
| Cancel
Mobile :: Sub Masthead

Return & Refund Policy

General

We accept returns on all unopened and undamaged products with original packaging within 2 days of delivery. The returned products will be checked with proof of purchase and should be eligible for a refund, as stated below. The packaging should also be in original condition in the original shipping container as received. Return shipment costs will be borne by the customer.

If the goods/products have been used or damaged by the customer, there will not be any refund. Teong Moh Trading Sdn Bhd will also not be responsible if your shipment is lost during the return transit. 
 

Requirements

  1. Proof of purchase (order number, quotation, invoice)
  2. Request for returns and refunds has to be for a valid and eligible product (please find below).
  3. All requests have to be submitted within 1 day upon delivery date.
  4. Teong Moh Trading Sdn Bhd will act and decide on the refund and replacement request.
 

Eligible Product for Refund 

You may refund/replace your item due to any of the following reasons:
  • Wrong product – The product SKU does not match the order OR invoice.
  • Damaged – The product SKU arrived with damaged exterior packaging. The item should remain unopened, and 3 clear photographs should be taken of the product.
  • Defective – The product SKU arrived with damaged interiors, only noticeable after the packaging has been opened.
 

Non-Returnable Products

All non-returnable products will have a specific mention on the product information while you are browsing through product(s).
 

To Submit a Return or Replacement 

  1. Contact our customer service via WhatsApp at +6 019 723 6919 or via email at info@teongmoh.com
  2. Provide photo evidence and invoice number where applicable.
  3. Teong Moh Trading Sdn Bhd will act and decide on the return and refund request within 2 days. 
  4. All payment refund(s) will be made within 10 working days. 
  5. Once the request has been approved, return the products to the following address: 38, Jalan Shahbandar 8, Taman Ungku Tun Aminah, 81300 Skudai, Johor. 
  6. Once the returned products have been checked, refunds will be received within 10 days after the confirmation.
 
Copyright 2022 Teong Moh Trading Sdn Bhd
Google Site Search