FAQ
|
|
|
Q. How to change password?
|
|
|
| A. First, log in your profile with 6 digits password given in your reset password email. Next, click into your profile on the top right hand corner, click on change password. The rest proceed as usual.
|
|
|
|
|
|
Q. What are your delivery options?
|
|
|
| A. We deliver throughout Johor state (there are some exceptions areas, we will contact you if we could not fulfil your order). You can view the shipping charges by selecting your delivery state after putting the items in your shopping cart. For self collect at our store, ZERO shipping fee will be imposed.
|
|
|
|
|
|
Q. What are your payment options?
|
|
|
| A. We take payment using the following options:
|
- Online Banking
Instruction will be sent through email or whatsapp.
|
Contact us at +607-557 3302
|
|
|
|
|
|
Q. How do I know if my order has been received?
|
|
|
| A. You should receive an automatic email confirmation from us once your payment has been processed. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at +607-557 3302 or email us at enquiry@teongmoh.com and we will confirm if we have received your order.
|
|
|
|
|
|
Q. What if my delivery doesn't arrive when expected?
|
|
|
| A. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact us between 9.00am and 5.30pm Monday to Friday at +607-557 3302 or shop@teongmoh.com and we will track your order immediately.
|
|
|
|
|
|
Q. How do I receive a tax invoice?
|
|
|
| A. Your tax invoice is normally dispatched with your goods. In the unlikely event that you do not receive a tax invoice with your goods, please contact us and we will immediately provide a replacement.
|
|
|
|
|
|
Q. Can I collect my order?
|
|
|
A. You are welcome to collect your order from us; however, you must contact us for arrangement/appointment prior to pick up.
Our shop address is:
No. 38, Jalan Shahbandar 8, Taman Ungku Tun Aminah, 81300, Skudai, Johor, Malaysia.
Phone: +607-557 3302
Business Hour:
Weekdays: 8:30AM - 5:30PM
Saturday : 8:30AM - 5:00PM
Sunday : Closed
|
|
|
|
|
|
Q. Can I cancel an existing order that have been made?
|
|
|
A. Yes, only if the order is still on pending status.
- Please send an email at enquiry@teongmoh.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
|
|